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Open a Support Ticket

Describe your issue and we will assign it to the right team. You receive a ticket reference by email and every reply is delivered to your inbox.

Response times

General enquiries: 1 business day
Deposits and withdrawals: 4 business hours
Security incidents: 1 business hour
Formal complaints: Acknowledged in 2 days

Before you write

Check the frequently asked questions.
Digital asset deposits can take up to forty minutes to confirm.
Withdrawals are released within one business day of approval.
New withdrawal addresses activate after twenty four hours.

Urgent security matter?

If you believe your account has been compromised, call us immediately.

+41 44 585 20 60
+1 (212) 804 5790